Refund Policy

Every product sold on csaudit.io is a digital good consisting of immediately downloadable intellectual property: written frameworks, source code, JSON payloads, SQL schemas, audio briefings, and templates. The moment your payment is confirmed, the Vault dashboard unlocks and you obtain full, perpetual access to the assets corresponding to your purchased tier. There is no physical delivery, no shipping, no waiting period, and no meaningful way to "return" digital intellectual property once it has been viewed, downloaded, or copied.

By completing your purchase you explicitly acknowledge and consent that you are gaining immediate access to digital content not supplied on a tangible medium, and you expressly waive your statutory right of withdrawal under Article 16(m) of the EU Consumer Rights Directive 2011/83/EU, as transposed into the national law of your country of residence. The "fourteen-day cooling-off period" that would otherwise apply to distance contracts does not apply to your purchase, because performance of the contract begins immediately at your express request and with your prior consent. This waiver is presented to you at checkout and is reaffirmed by your completion of the purchase.

For customers in the United Kingdom, equivalent provisions apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Where you have requested immediate performance of a digital contract and have acknowledged that you will lose your statutory cancellation right by doing so, you accept that your purchase is non-refundable.

The intellectual property delivered through csaudit.io represents months of operational research, framework engineering, and codebase development. Once a customer has access to the underlying frameworks, schemas, escalation playbooks, and source code, the value cannot be "given back" — the knowledge has been transferred and cannot be unlearned, the source files may have been forked, and the strategic content has been read. Issuing refunds in such circumstances would expose the Company to fraudulent download-and-refund cycles that ultimately raise prices for honest customers. To preserve fair pricing and protect the integrity of our intellectual property, all sales are final.

We will investigate and, where appropriate, refund the following narrow categories of cases provided you contact us in writing within fourteen (14) days of the original transaction: (a) Duplicate charges — where you were demonstrably charged twice for the same order due to a technical error of our payment processor; (b) Unauthorized transactions — where the purchase was made on your card without your authorization and you have filed a corresponding report with your card issuer; (c) Material non-delivery — where, due to a verifiable technical failure on our side, you were unable to access any of the assets you paid for within seventy-two (72) hours of purchase, despite using a working email address and following the documented sign-in procedure. These exceptions are evaluated on a case-by-case basis at the Company's reasonable discretion. They do not apply where access was prevented by your own actions (e.g. typing the wrong email, deleting the magic link, abandoning the sign-in flow, or violating these Terms).

To request consideration under one of the narrow exceptions above, email support@csaudit.io from the email address used at checkout, with the subject line "Refund Request — Order #[order-id]". Please include: (a) your order identifier and the date of purchase; (b) the precise basis for the request (duplicate charge, unauthorized transaction, or non-delivery); (c) any supporting evidence such as bank statements or screenshots. We will respond within seven (7) business days. Approved refunds are issued back to the original payment method via our payment processor and may take a further five to ten (5–10) business days to appear depending on your bank.

We take chargebacks initiated without first contacting us very seriously. Initiating a chargeback through your card issuer in lieu of contacting our support team will be treated as a material breach of our Terms of Service. In such cases we reserve the right to: (a) immediately and permanently terminate your access to the Service; (b) forfeit any future drops, updates, or community access associated with your account; (c) submit full documentation to the payment processor demonstrating delivery of the digital goods and your acceptance of this Policy; (d) refer the matter to a debt-collection partner or take legal action where the chargeback is deemed fraudulent.

In the rare event of an obvious pricing error (for example, a product displayed at $0.01 due to a configuration mistake), we reserve the right to cancel the affected order and refund the amount paid, even after checkout. We will notify you promptly if this occurs.

Promotional codes, discount coupons, and bundle pricing are non-refundable for the discounted portion and may carry additional terms (such as expiry dates and per-customer limits) communicated at the point of redemption. No partial refunds or credits will be issued for promotional value.

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. The version of the Policy in force at the time of your purchase governs that purchase.

Billing and refund inquiries: support@csaudit.io. Postal address: Praça Antonio Nobre, 2660-226 Loures, Portugal.